Terms and Conditions for Man With Van Pondersend
These Terms and Conditions set out the basis on which Man With Van Pondersend provides moving, transport, and associated van services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, booking confirmation, or agreed service schedule. For the purposes of this document, references to “we,” “us,” and “our” mean the service provider, while “you” and “your” mean the customer or the person acting on behalf of the customer.
These terms are intended to create a clear and fair framework for a man with van service, removal task, item collection, delivery, or transport arrangement. They apply to all services booked with us unless we expressly agree otherwise in writing. Any special arrangements, such as extra handling, urgent time slots, or the movement of unusual items, must be confirmed before the job begins. If a specific instruction is not written in the booking confirmation, it will not automatically form part of the contract.
Our services are provided in accordance with applicable UK laws and standards. We aim to carry out each assignment with reasonable care and skill, but the exact nature of the work may vary depending on item size, access conditions, and customer requirements. The customer is responsible for ensuring that all information provided before booking is accurate, complete, and not misleading. If the information changes, the customer must inform us as soon as reasonably possible so we can assess whether the booking remains suitable.
Booking process begins when the customer submits a request and provides key details, including the pickup and delivery locations, the date and preferred time, the type and number of items, access information, parking restrictions, stairs, lift availability, and any special handling requirements. We may provide an estimate or quotation based on the information supplied. Any quotation is usually based on the facts known at the time and may be revised if the actual job differs from the description provided.
A booking is only confirmed when we have accepted the request and, where required, received a deposit or other agreed payment. Confirmation may be given verbally, electronically, or in writing. The customer should check the booking confirmation carefully and notify us promptly of any errors. We reserve the right to refuse or cancel a booking if the service requested is unsafe, unlawful, outside our capacity, or likely to require equipment, time, or personnel beyond what was initially agreed.
It is the customer’s responsibility to ensure that the property, items, and access points are ready for the agreed service time. This includes arranging permits where necessary, reserving loading space if required, and making sure that items can be safely moved. Delays caused by incomplete information, inaccessible locations, or customer unpreparedness may result in waiting charges, amended pricing, or postponement of the service. If a man with a van booking needs to be altered after confirmation, we will assess the change in good faith and advise whether the revised arrangement can be accommodated.
Payments must be made in the manner agreed at the time of booking. Unless otherwise stated, prices may be calculated using a fixed fee, hourly rate, or a combination of both. Additional charges may apply for waiting time, congestion, parking, tolls, fuel surcharges, long carry distances, extra stops, bulky items, or specialist handling. Any such charges will be applied reasonably and, where practicable, explained in advance or as soon as the relevant circumstance arises.
Payment is normally due upon completion of the service, unless a deposit, partial prepayment, or advance settlement has been agreed. We may require full or partial payment before commencing work where the service involves a large booking, short notice, or unusual risk. If payment is not made when due, we may suspend the service, withhold delivery, or take reasonable steps to recover outstanding sums. The customer is responsible for any fees incurred in collecting unpaid amounts, including bank charges or recovery costs where lawful.
All sums quoted are, unless stated otherwise, exclusive of VAT or any other applicable tax. If taxes apply, they will be added in accordance with legislation. We may amend charges if the customer changes the service requirements, provides inaccurate information, or requests additional work beyond the original booking. Any increase in price will be based on the actual change in scope and will be communicated to the customer where reasonably possible before the additional work is carried out.
Cancellations and Amendments
The customer may cancel or reschedule a booking, but notice must be given as early as possible. Cancellation charges may apply depending on how much notice is provided and whether resources have already been allocated. If a booking is cancelled at short notice, especially after we have begun travelling to the collection point or have reserved time exclusively for the customer, we may charge a reasonable cancellation fee to cover time, fuel, and administrative loss. Where a deposit has been paid, it may be retained in full or in part to offset these costs.
We may also cancel or postpone a service where performance becomes impractical, unsafe, or impossible due to circumstances beyond our control, including severe weather, traffic disruption, accidents, vehicle breakdown, staff illness, property damage, unsafe access, or the discovery of prohibited items. In such cases, we will use reasonable efforts to rearrange the service or offer an alternative date. We are not liable for losses arising from delay or cancellation caused by events outside our control, provided we have acted reasonably.
If the customer requests an amendment after booking, we will assess the impact on price, timing, and logistics. A simple change such as altering a collection time may be possible without extra cost, while a more significant change, such as increasing the volume of items or adding destinations, may require a revised quotation. We are not obliged to accept amendments that materially alter the nature of the service, but we will act fairly and communicate any new terms clearly before proceeding.
Liability is limited to the extent permitted by law. We will take reasonable care when handling items, moving furniture, and transporting goods, but we are not responsible for pre-existing damage, wear and tear, hidden defects, or deterioration caused by age or unsuitable packing. Customers should ensure fragile items are properly packed and secured unless we have expressly agreed to pack them. If the customer chooses to handle packing, loading, or unloading themselves, they do so at their own risk for the work they perform.
We shall not be liable for indirect or consequential losses, including loss of profit, loss of opportunity, business interruption, or emotional distress, except where such exclusion is not permitted by law. Our total liability in connection with any booking will not exceed the amount paid or payable for the specific service giving rise to the claim, except where liability cannot lawfully be limited. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other matter that cannot legally be excluded under UK law.
The customer must ensure that items are lawful to transport and that any special property, artwork, electronics, documents, or high-value goods are declared before the service starts. We recommend that customers arrange suitable insurance for goods in transit, particularly where the items are valuable, irreplaceable, or fragile. While we may carry insurance appropriate to our operations, our responsibility is to exercise reasonable care rather than to guarantee the condition of every item in all circumstances.
Waste regulations are an important part of our service. We only remove, transport, or dispose of waste where this has been agreed in advance and where the work complies with applicable environmental and waste-handling laws in the UK. The customer remains responsible for declaring whether any items are waste, reusable goods, recyclable materials, or hazardous materials. We may refuse to collect or move items that are contaminated, dangerous, illegal, or subject to special licensing or disposal requirements.
Where waste removal is included, the customer confirms that they have the legal right to dispose of the items and that the waste is not fly-tipped, stolen, or improperly stored. We may request that certain items be separated or identified before collection. We will not knowingly transport controlled waste, hazardous chemicals, asbestos, clinical waste, gas cylinders, or other restricted materials unless we have the proper authorisation and have agreed to do so in writing in advance. Any customer who misrepresents waste as ordinary household goods may be responsible for all resulting costs, penalties, and losses.
In carrying out disposal-related work, we will act in line with the relevant waste duty of care requirements. This may include appropriate transfer procedures, use of licensed disposal routes where required, and retention of records where legally necessary. The customer agrees to provide accurate descriptions of waste and to cooperate with any request for additional information needed for lawful handling. If a job includes both removals and waste disposal, we may separate the pricing and service conditions for each element.
Customer obligations include making sure that the service can be completed safely and lawfully. This means the customer should secure pets, protect flooring if needed, and ensure access routes are clear. The customer must not ask our team to carry out work that is illegal, unsafe, or outside the agreed service scope. We may stop or refuse work if we believe there is a risk to health, safety, property, or legal compliance. Any delay caused by the customer’s failure to prepare the site may be chargeable.
We may take reasonable steps to protect property during loading and unloading, but the customer is responsible for informing us of any particular vulnerabilities, such as weak floors, narrow staircases, or delicate surfaces. If the customer requests that items be placed in a specific location, they must make sure that area is suitable, clean, and accessible. Our team may decline to move items through areas that appear unsafe or likely to cause damage. Any instruction to proceed despite obvious risk will be followed only at our discretion and, where lawful, at the customer’s own risk.
Force majeure events include circumstances beyond our reasonable control that prevent or delay performance of the service. This may include extreme weather, fire, flood, strike action, road closure, civil unrest, government restrictions, or major transport disruption. If such an event occurs, we may suspend or cancel the booking without liability for the resulting delay or failure to perform, provided we notify the customer as soon as reasonably practicable and attempt to resume the service when feasible.
General Terms
Any statement or promise made by us only forms part of the agreement if it is confirmed in writing or included in the booking confirmation. If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remainder will continue in effect. A failure by us to enforce any term immediately does not mean we waive our right to enforce it later. These terms represent the entire agreement between the parties in relation to the service, except where additional written terms have been agreed.
We may update these Terms and Conditions from time to time to reflect changes in law, commercial practice, or operational requirements. The version in force at the time of booking will normally apply to that booking unless a revised version has been expressly accepted by the customer. Continued use of our man with van service after notice of updated terms may indicate acceptance for future bookings, but not for a service already confirmed under earlier terms.
The customer may not transfer rights or obligations under the booking to another person without our consent. We may assign or subcontract any part of the service where reasonably necessary, provided that this does not reduce the overall standard of service in a material way. All subcontractors, where used, are expected to follow equivalent standards of care and compliance applicable to the work being performed.
These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. If the service is provided in another part of the United Kingdom, the applicable legal framework may still be adjusted only where mandatory local law requires it. The parties agree that the courts of England and Wales shall have jurisdiction over disputes, except where the law gives the customer the right to bring a claim in another competent court.
Customers are encouraged to read these terms carefully before booking. By confirming a service with Man With Van Pondersend, the customer acknowledges that they have had the opportunity to ask questions, review the service scope, and understand the payment, cancellation, liability, and waste-handling conditions. These provisions are designed to support a fair, transparent, and lawful van and man service relationship between both parties.