Man with Van Ponders End Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Ponders End provides removal and related services within the United Kingdom. By making a booking, paying a deposit, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.
1. Definitions
1.1 In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1.1 "Company" means Man with Van Ponders End, providing removal and related services.
1.1.2 "Customer" means any individual or business that requests or receives services from the Company.
1.1.3 "Services" means any removal, transport, loading, unloading, packing, furniture assembly, or related services offered by the Company.
1.1.4 "Goods" means any items, property, or belongings handled, transported, or stored by the Company on behalf of the Customer.
1.1.5 "Vehicle" means any van or other vehicle used by the Company to provide the Services.
1.1.6 "Contract" means the agreement between the Company and the Customer for the provision of Services in accordance with these Terms and Conditions.
2. Scope of Services
2.1 The Company provides man and van services, including domestic and commercial removals, item collection and delivery, and related services as agreed at the time of booking.
2.2 The specific scope of the Services, including locations, type and approximate volume of Goods, and any additional tasks such as packing or assembly, will be agreed with the Customer during the booking process.
2.3 The Company reserves the right to decline work that it considers unsafe, unlawful, unsuitable for the size of the Vehicle or manpower available, or in breach of these Terms and Conditions.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s accepted communication channels as advertised from time to time.
3.2 At the time of booking, the Customer must provide accurate and complete information, including but not limited to:
3.2.1 Full collection and delivery addresses.
3.2.2 Details of property access, such as floor level, lift availability, parking arrangements, and any restrictions.
3.2.3 An honest and reasonable estimate of the quantity and nature of the Goods, including any heavy, bulky, fragile, or high-value items.
3.2.4 The desired date and approximate time of the Service.
3.3 Any quotation provided by the Company is based on the information supplied by the Customer. If the information proves to be incomplete or inaccurate, the Company reserves the right to amend the quotation or apply additional charges.
3.4 A booking will be confirmed only when the Customer accepts the quotation and, where applicable, pays any required deposit as notified by the Company. Until confirmation, dates and times are subject to availability and may change.
3.5 The Customer is responsible for obtaining any parking permits, access permissions, or authorisations required at the collection or delivery addresses, unless otherwise specifically agreed in writing.
4. Pricing and Payment Terms
4.1 Prices may be quoted on an hourly rate or as a fixed price, depending on the nature of the job and the agreement with the Customer.
4.2 Hourly rate services are charged from the time the Vehicle and operatives arrive at the agreed collection address until completion of unloading at the final destination, subject to any minimum charge period.
4.3 Fixed price quotations are based on the details provided by the Customer. Significant changes in distance, volume of Goods, access conditions, or waiting time may result in additional charges.
4.4 The Company may require a deposit prior to the commencement of the Services. The deposit amount and payment deadline will be communicated to the Customer during the booking process.
4.5 Unless otherwise agreed in advance, the balance of the price is payable immediately upon completion of the Services. The Company reserves the right to withhold unloading or release of Goods until payment has been made in full.
4.6 The Company accepts payment via methods communicated to the Customer at the time of booking. Where cash payments are accepted, they must be made directly to the driver or authorised representative of the Company.
4.7 If payment is not made when due, the Company may charge reasonable interest and administration fees for late payment and may take steps to recover any outstanding amounts, including legal action where necessary.
5. Cancellations, Amendments, and Delays
5.1 The Customer may cancel or amend a booking subject to the following terms:
5.1.1 For cancellations made more than 48 hours before the agreed start time, any deposit paid may be refundable or transferable at the Company’s discretion.
5.1.2 For cancellations made within 48 hours of the agreed start time, the Company reserves the right to retain part or all of the deposit and to charge a cancellation fee that reflects any losses or costs incurred.
5.1.3 For cancellations on the day of the Service or where the Customer is not present or prepared when the Company arrives, the Company may charge up to the full quoted amount.
5.2 Any request to change the date, time, or scope of the Services is subject to availability and may result in an adjusted quotation and additional charges.
5.3 The Company shall make reasonable efforts to arrive at the agreed time, but times are estimates and not guaranteed. The Company shall not be liable for delays caused by traffic, weather, accidents, breakdowns, or other circumstances beyond its reasonable control.
5.4 If the Company is unable to fulfil the booking on the agreed date due to reasons beyond its control, it will notify the Customer as soon as reasonably possible and offer an alternative date or a refund of any deposit paid. The Company shall not be liable for any consequential or indirect losses resulting from such cancellation or delay.
6. Customer Responsibilities
6.1 The Customer is responsible for:
6.1.1 Ensuring that Goods are properly packed, secured, and ready for transport unless a packing service has been expressly agreed.
6.1.2 Removing and safely disconnecting any fixtures, fittings, and appliances prior to the arrival of the Company, unless otherwise agreed.
6.1.3 Ensuring that the premises are accessible and safe for the Company’s operatives, and that there is adequate space for loading, unloading, and parking of the Vehicle.
6.1.4 Supervising the loading and unloading of Goods, or appointing a representative to do so, and checking all premises before departure to ensure that nothing has been left behind.
6.2 The Customer must not request the Company to handle or transport any items that are illegal, hazardous, explosive, corrosive, toxic, perishable, or otherwise unsafe. This includes, but is not limited to, drugs, firearms, flammable liquids, and gas cylinders.
6.3 The Customer shall indemnify the Company against any loss, damage, fines, or claims arising from the carriage of prohibited or dangerous items, whether or not the Company was aware of their presence.
7. Liability and Insurance
7.1 The Company will take reasonable care when handling and transporting the Customer’s Goods. However, the Customer acknowledges that standard man and van services may not include comprehensive removals insurance.
7.2 The Company’s liability for loss of or damage to Goods, whether caused by negligence, breach of contract, or otherwise, shall be limited to a reasonable sum, which will not exceed the value of the specific item or items affected and may be capped per job. Details of any applicable liability limits are available on request.
7.3 The Company shall not be liable for:
7.3.1 Loss or damage arising from faulty or inadequate packing by the Customer.
7.3.2 Damage to items that are excessively fragile, of unstable construction, or already damaged prior to handling.
7.3.3 Loss of or damage to cash, jewellery, watches, precious metals, stones, important documents, or items of unusual or special value, unless specifically declared and agreed in writing in advance.
7.3.4 Indirect or consequential losses, including but not limited to loss of profits, loss of business, or emotional distress.
7.4 Any visible damage or loss must be reported to the Company as soon as reasonably possible, and in any event no later than 48 hours after completion of the Services. The Customer shall provide evidence and reasonable assistance in investigating any claim.
7.5 The Customer is advised to obtain appropriate insurance cover for their Goods during transit and handling, especially for high-value items or larger removals.
8. Access, Parking, and Property Damage
8.1 The Customer is responsible for ensuring suitable access at both collection and delivery addresses. This includes informing the Company of any narrow roads, low bridges, weight limits, or access restrictions that may affect the Vehicle.
8.2 The Customer must arrange and, where necessary, pay for parking permits, visitor permits, or any other parking arrangements required. Time spent by the Company in sourcing parking due to lack of arrangements may be chargeable.
8.3 The Company will take reasonable care to avoid damage to property when carrying out the Services. However, the Company is not liable for damage to walls, floors, doors, or fixtures where such damage is a result of moving large or heavy items through tight or difficult spaces, unless negligence can be clearly demonstrated.
8.4 The Customer should take reasonable steps to protect flooring, carpets, and fixtures, especially in wet or adverse weather, and should notify the Company of any particularly delicate surfaces or fittings.
9. Waste, Disposal, and Environmental Regulations
9.1 The Company operates in accordance with UK waste and environmental regulations. The Company is not a general waste disposal service and will not remove household refuse, builder’s rubble, hazardous waste, or any materials requiring specialised disposal licences, unless explicitly agreed and appropriately authorised.
9.2 Where the Company agrees to remove unwanted items for disposal, the Customer confirms that they have full authority to dispose of such items.
9.3 The Customer must not request the Company to dispose of items unlawfully, including fly-tipping or leaving items in unauthorised areas. The Company reserves the right to refuse any such request.
9.4 Any disposal services provided may incur additional charges, which will be agreed with the Customer in advance where possible. The Company may also pass on any fees or charges imposed by licensed waste facilities.
10. Force Majeure
10.1 The Company shall not be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, road closures, accidents, vehicle breakdowns, acts of terrorism, strikes, or government restrictions.
10.2 In such circumstances, the Company will use reasonable endeavours to notify the Customer and to perform the Services at the earliest reasonable opportunity, but shall not be liable for any consequential or indirect losses arising from such delays or failures.
11. Complaints and Dispute Resolution
11.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
11.2 The Customer should provide full details of the issue, including dates, locations, and any supporting evidence. The Company will review the complaint and respond within a reasonable time.
11.3 Both parties agree to attempt to resolve disputes amicably in the first instance. If no resolution can be reached, either party may consider formal legal action, subject to the governing law and jurisdiction clauses below.
12. Data Protection and Privacy
12.1 The Company may collect and process personal data relating to the Customer for the purposes of managing bookings, providing the Services, handling payments, and complying with legal obligations.
12.2 The Company will handle such data in accordance with applicable UK data protection legislation and will take reasonable steps to keep personal data secure.
12.3 The Customer has the right to request access to their personal data held by the Company and to request correction of any inaccuracies, subject to legal limitations.
13. Variation of Terms
13.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of publication of the revised terms.
13.2 The terms in force at the time of confirming a booking shall apply to that particular Contract unless a variation is expressly agreed in writing by both parties.
14. Severability
14.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation, including non-contractual disputes or claims.
By proceeding with a booking and using the Services of Man with Van Ponders End, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
